Senior Customer Service Executive (Manufacturing/MNC/Purchasing) - Bali, Indonesia

Trust Recruit · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 60000000 - 82500000
We are seeking a highly skilled and experienced Senior Customer Service Executive to join our dynamic team in Bali, Indonesia. As a Senior Customer Service Executive, you will be responsible for providing exceptional customer service to our clients in the manufacturing and purchasing sectors. This role offers a competitive salary package and the opportunity to work in a vibrant and diverse environment.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to clients in the manufacturing and purchasing sectors.,Handle customer inquiries, complaints, and requests in a professional and efficient manner.,Collaborate with internal teams to ensure timely and accurate responses to client needs.,Maintain and improve customer satisfaction through proactive communication and problem-solving.,Monitor and analyze customer service metrics to identify areas for improvement.,Stay up-to-date with industry trends and best practices in customer service.,Train and mentor junior customer service representatives as needed.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service, preferably in the manufacturing or purchasing industry.,Strong communication and interpersonal skills.,Excellent problem-solving and decision-making abilities.,Proficiency in English, both written and spoken.,Familiarity with customer relationship management (CRM) software is a plus.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer service managementConflict resolutionData analysisProject managementTeam leadershipIndustry knowledge in manufacturing or purchasing
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